Frequently Asked Questions

General

1. How does iLUXCARS make money?
2. Is your transportation covered or open?
3. How much do I pay for shipping?
4. How do I get paid?
5. When do I get the title?
6. How long does the whole process take?
7. When will the car be on my lot?
8. When will you pick up the car?
9. How many dealers are you working with now?
10. What other dealerships are using your service?
11. How much does it cost to sign up?
12. How much are the monthly fees?
13. Are you the same as Tha List?
14. How are you better than my local wholesaler?
15. How do you guarantee the condition of the car?
16. Why should I work with you?
17. How do you handle arbitration?
18. How are you different than Manheim?

User Interface

1. Do you have a list of cars for me to view?
2. Can I buy a car without being a registered user?
3. What if I don’t want to buy right now?
4. What if I don’t have anything to sell right now?
5. How quickly will you get me a bid?
6. What if I choose not to sell the car?
7. Can I withdraw the car before the bidding closes?
8. What’s the difference between dealer inventory and trade in progress?
9. Do you support pictures?
10. Are you the same as eBay?  How do you differ?
11. Can I get more info on the car?  How?
12. Can I change my bid?  I made a mistake?
13. Purchase order?  Invoice?
14. What if people aren’t being honest about the cars they enter?
15. Is there someone I can talk to about the car I’m bidding?
16. What happens if I forget my password?
17. Do I have to have text message notification? I don’t want it to bother me outside of work…or just going crazy all day.
18. What do I do when I like an offer I receive?  What’s the process from here?
19. What if I change dealerships?  Can my account follow me?
20. Can I get more info on cars? 
21. Is there a way to know what the buyer needs to make the deal?
22. What happens when I’m the high bidder, but I don’t win the car?

General

1. How does iLUXCARS make money?
   There is no cost to use our system. We earn a transaction fee (currently averages less than 2%) when a trade is completed.
   
   Our fee is deducted (along with transportation charges) from any offer before it is passed on to a seller.
   
   When a buyer makes an offer, the offer amount is the total price he will pay if the offer is accepted.
   
   When a seller receives an offer, it is always the same net amount he will receive if he accepts the offer.
   
   

2. Is your transportation covered or open?
   We use both covered and open carriers, depending upon the value of the cars and the distance. Most importantly, we only use reliable carriers with adequate insurance.
   
   

3. How much do I pay for shipping?
   Nothing.  We pay for shipping.  Your bid is your total commitment.  By the way, our rates are competitive, and we offer the transportation jobs only to trusted carriers with the best record of delivering on their commitments.
   
   

4. How do I get paid?
   Once we receive the title, we send a check via federal express, or we can wire the funds to your business account, either way the funds are in your possession within 24 – 48 hours.
   
   

5. When do I get the title?
   We send the title via federal express within 24 – 48 hours of receipt.
   
   

6. How long does the whole process take?
   Just like the regional auctions, we expect payment of funds within three business days of your receipt of the invoice. We hold your check until we receive the title (could take from 24 hours to up to six weeks). Once we receive the title, we federal express the title to the buyer and cash their check. We also fund the seller within 24 – 48 hours of receipt of the title.
   
   

7. When will the car be on my lot?
   Depends upon where the car is coming from. We will try to keep you well informed about the timing of transportation.
   
   

8. When will you pick up the car?
   We will pick the car up within 48 hours of the close of a transaction.
   
   

9. How many dealers are you working with now?
   As of September 2007 the number of registered dealers was 665. We expect to have more than 1,000 dealers registered with the iLUXCARS network by the beginning of 2008.
   
   

10. What other dealerships are using your service?
    Most of the franchised dealers in the US for Ferrari, Maserati, and Bentley are currently signed up to use the system. We also have a number of high volume and quality dealers of Lamborghini, Rolls Royce, Porsche, Aston Martin and Mercedes Benz. We also have a few reputable independents.
    
    

11. How much does it cost to sign up?
    Nothing, it's free.
    
    

12. How much are the monthly fees?
    Nothing, it's free.
    
    

13. Are you the same as Tha List?
    No. The cars offered on iLUXCARS are either coming from a “Fresh Trade” or dealer inventory that needs to sell as soon as the right price can be agreed by both parties. We immediately notify all known interested dealers registered on our system when a new car is available.
    
    Tha List charges a small monthly fee regardless of your activity. We only make money when a trade is completed.
    
    We have a strict user agreement and sellers guarantee that the information about the cars they are offering to sell is complete and accurate.
    
    

14. How are you better than my local wholesaler?
    Our service offers immediate, efficient access to a nationwide network of reputable dealerships for the world’s most luxurious and exotic cars.
    
    The information about vehicles offered on iLUXCARS is comprehensive and guaranteed to be accurate. Payment is guaranteed, Title transfer is guaranteed.
    
    

15. Why should I work with you?
    iLUXCARS is a trusted system that reduces risk for high value luxury and exotic wholesale trades. You don’t have to stop using other channels. But you should try to sell all cars through iLUXCARS to increase the likelihood that you are getting the best money for the cars. And, you don’t want to be left out of the information loop when your top competitors are seeing the best new trades as they become available.
    
    

16. How do you guarantee the condition of the car?
    We cannot guarantee the condition of the car. But we do guarantee that the information that is communicated about the car is accurate and complete.
    
    We stand behind this guarantee so you can’t get burned if the car arrives and you find that something is not as advertised. We will either get a reduction in the price if acceptable to you, or deliver the car back to the selling dealer. If the selling dealer refuses to make the trade right, we suffer the cost and drop him from the system.
    
    

17. How do you handle arbitration?
    We try to resolve any conflict in an amicable manner, and if we determine that there is a conflict that cannot be resolved administratively, we will refer the situation to binding arbitration.
    
    

18. How are you different than Manheim?
    iLUXCARS ONLY serves the top luxury and exotic car dealerships in the US. We have deep expertise in this market and our system is available 24 hours a day, every day of the year (our support hours are slightly fewer).
    
    
    
    

User Interface

1. Do you have a list of cars for me to view?
   Currently, at any given time you can find between six and eighteen cars for sale. The system notifies you with email or text message any time that a new car is available for bidding based on the profile that you manage.
   
   

2. Can I buy a car without being a member?
   No.
   
   

3. What if I don’t have anything to sell right now?
   We recommend signing up and setting your profile immediately so you can begin receiving notifications and see how much these cars are selling for. Make offers or call us to get advice or more information.
   
   

4. How quickly will you get me a bid?
   We try to ensure that your trade gets a bid within a few minutes. But it can sometimes take a few hours.
   
   

5. What if I choose not to sell the car?
   You do not have to accept any offer. For the benefit of all users on the system we do require that you make offers to sell and offers to buy with good intent.  Furthermore, you can withdraw a car at any time up until an offer is accepted. 
   
   

6. Can I withdraw the car before the bidding closes?
   Yes.
   
   

7. What’s the difference between dealer inventory and trade in progress?
   You don’t own the inventory when there is a trade in progress. This is a shorter window for soliciting offers only when a selling dealer has a customer who wants to trade in a car that the dealership doesn’t plan to keep. We limit this bidding to 12 hours for two reasons. First to get the best price possible for the seller so they can hopefully make their deal. Second, we don’t want to annoy buyers by asking them to pay attention to a car that you may or may not be in a position to sell.
   
   Bidding dealers should make their best offer quickly, and the strongest offer should be accepted immediately if the deal can be closed with the customer of the selling dealership.
   

8. Do you support pictures?
   We support pictures on all vehicles. It is up to the selling dealer to post the pictures, of course, as we don't have the vehicles in inventory. You may submit pictures when you create the vehicle, or attach them later using a simple interface. Or, if you have pictures and don't want to attach them yourself, we would be happy to attach them to your vehicle for you. Simply mail them to us at photos@iluxcars.com and we'll take care of everything.

9. Are you the same as eBay? How do you differ?
   No. iLUXCARS is a wholesale system, strictly for dealers of luxury and exotic sports cars. No consumers are allowed to use the system.
   
   

10. Can I get more info on the car? How?
    Yes. Call us and we will tell you more or find out more for you.
    
    

11. Can I change my bid? I made a mistake?
    Please call us immediately when you discover you made a mistake. We can almost always resolve these kinds of problems quickly and easily.
    
    

12. Purchase order? Invoice?
    Our system automatically generates a purchase order for the selling dealer and an invoice for the buying dealer. These documents are emailed to you upon the close of a transaction, and they are also available under your administrative features, from a link that says My Transactions.
    
    

13. What if people aren’t being honest about the cars they enter?
    Registered dealers agree to enter accurate and complete detail about the vehicles, and they guarantee this information to be accurate. If they make a mistake they are given an opportunity to make it right (by taking the car back or offering an acceptably lower price to the buyer.) All dealers agree to binding arbitration. If a dealer doesn’t make a deal right, we drop them from the system.
    
    

14. Is there someone I can talk to about the car I’m bidding?
    Yes, during our normal business hours and often even when we are not in the office.  You can call our toll-free number or use the on-line chat feature.
    
    

15. What happens if I forget my password?
    You can call us and ask us to reset your password, or just click on the home page link, entitled “forgot my password”.
    
    

16. Do I have to have text message notification? I don’t want it to bother me outside of work…or just going crazy all day.
    You can choose to receive messages via email, text or both. You are not required to receive text messages.
    
    

17. What do I do when I like an offer I receive? What’s the process from here?
    Simply go to “view offers” and click on “accept”. The deal is closed. Invoices and purchase orders are generated and available on-line and we contact you to arrange transportation, transfer titles and funds.
    
    

18. What if I change dealerships? Can my account follow me?
    No. The account you use is tied to a specific dealership. If you transfer to another dealership you just contact us to set up a new account.
    
    

19. Can I get more info on cars?
    Yes. Just call us and we will help get all of the information you need to decide how much to offer.
    
    

20. Is there a way to know what the buyer needs to make the deal?
    You can call us and we may be able to help you decide what to offer. We may also be able to get that info from a seller, but the most effective strategy is to make offers on cars that you feel are strong enough to get the car, and see what happens.
    
    

21. What happens when I’m the high bidder, but I don’t win the car?
    This usually only happens when a dealer offers a car as a “Fresh Trade” and were unable to get their deal closed. But it can also mean that no one offered as much money as their local wholesaler.